The Terra directory
Before replacing something, explore a repair, a trade-in or a second life. Find store programs and care advice, with the details that help you decide what to do next.
Explore the conditions and follow the store’s steps to get started.
Allbirds recommends washing machine‑washable products in cold water and air drying them. Follow the care instructions specific to each product, as not all materials or accessories are suitable for machine washing.
Brooklinen's Dreamweave Waffle Robe should be machine washed cold, without bleach, and tumble dried on low. Follow the care instructions specific to each product rather than applying them to all Brooklinen fabrics.
Carhartt can assess gear with worn zippers, buttons, snaps or small‑hole patches to determine if repair is possible. Not every item can be repaired. The trade‑in condition guide also lists repair kits for some broken components; repair eligibility is separate from trade‑in acceptance.
Carhartt Reworked sells previously worn, slightly imperfect Carhartt gear. Items submitted for trade‑in must meet the program’s condition requirements. Broken drawstrings, torn belt loops, missing zipper pulls, excessive matting or fading, and pet hair are not accepted; repair or other options may be available for ineligible items.
L.L.Bean provides service plans for fly rods and waders and offers repairs for select L.L.Bean Boots beyond the standard return policy. Customers should contact customer service to confirm product eligibility and available service; this is not a universal free‑repair offer.
Patagonia offers mail‑in repairs for many product issues. Clean the item before sending; unwashed items may be returned for cleaning. Round‑trip shipping for repair costs $15. Most repairs are covered; non‑warranty wetsuit repairs cost $20‑$80 depending on issue. Repairs may use similar materials or colors rather than restoring original appearance.
Patagonia’s US trade‑in program accepts eligible clean, functional Patagonia clothing and gear in good condition, in stores or by mail. Credit is determined after inspection and can be spent at Patagonia.com or Patagonia‑owned stores. Online trade‑ins have a $7 shipping fee deducted. Excludes items made before 2007, accessories, leggings, tank tops, baselayers, bras, embroidered items, factory seconds, shoes, ski‑patrol jackets or vests, sleeping bags, T‑shirts, underwear, waders, wading boots, wetsuits and swimwear other than boardshorts. Check the eligibility quiz before sending gear. Ineligible items may be returned or recycled according to the selected preference.
Patagonia’s Worn Wear store sells used Patagonia clothing and gear at lower‑than‑new prices. Items are professionally cleaned, inspected and graded for condition, with repairs where needed. Stock and condition vary by item.
REI Co-op Members may shop used gear in the Re/Supply section of most REI stores and dedicated Re/Supply stores. Used gear is not sold online. Membership is required to buy or trade in used gear. Re/Supply inventory consists of items returned or traded in by customers.
REI Co-op Members can bring eligible gently used gear from the trade‑in catalog to a store for assessment. Items must be functional and in good condition; items needing repair, heavily stained, or with broken or missing parts are not accepted. Approved items earn an REI gift card. The exact style and color must match the catalog, and acceptance and value depend on inspection.
Tentree’s Recycle & Rewear program accepts used tentree and non‑tentree items in any condition for sorting into recycling or reuse. Store credit is provided according to the program terms. Use the program’s send‑in route and verify location and acceptance rules before mailing clothes.
Tentree lets you list gently used tentree clothing for resale after registration. Payment is made in cash or tentree credit, subject to the selling terms. The Circularity page links to the pre‑loved clothing shop, and item acceptance, sales and payment follow that program’s terms.
Ridge's Built for Life program covers qualifying Wallets, KeyCases, Pens and Phone Cases bought from Ridge or authorized sellers on or after October 14 2025. Coverage includes defects, loss, theft, normal‑use damage and accidental damage. Defective replacement parts are free; full replacements incur product‑specific processing fees and are limited to two per item. Ridge reviews eligibility and may provide a comparable replacement if the original style is unavailable. Other products follow separate warranty terms.
Topo Designs provides a reasonable‑lifetime warranty against material and workmanship defects for packs, bags and accessories, and a limited defect warranty for apparel. The warranty excludes neglect, improper care, accidents, and normal wear and tear. Repair eligibility is decided by Topo Designs; repairs aim to restore function and may differ in appearance or materials.
Topo Designs offers a local‑repair reimbursement claim. Submit repair information, before‑and‑after photos, and a copy of the repair receipt. Reimbursement is provided as a Topo Designs online gift card for the repair cost, subject to program review. It is not a cash‑refund promise.
US warranty covers eligible defects in workmanship or materials during the product's applicable warranty period for purchases from YETI or an authorized dealer, provided products are used as intended and according to care instructions. Excludes punctures, scratches, ordinary wear, third‑party modifications or repairs, and natural material deterioration. Claims must be submitted before shipping; approved claims receive return authorization and a prepaid label. YETI sleeping bags and products purchased through the RESCUE program are excluded. Selected Ranchero and Bozeman backpacks have a repair route through the warranty process.
